This refreshed, luxury hotel features superb service, redesigned venues, magnificent views and family-friendly amenities. I recommend that visitors use caution when traveling in the area in general, but also know that we saw no security in the casino parking lot while we were there.Experience the beauty of the desert at JW Marriott Desert Springs Resort & Spa. He told us to stay away from the local business area and to not go to the convenience store located down the street and that a man had been stabbed there the weekend before when his car was jacked. He said to 'be careful' because we were 'fair skinned' and those were his exact words. Later on my husband was speaking with a local that lives near the casino who gave us a stern warning. Not easy to say, but we did not feel welcome here. As the evening went on we noticed that the casino was obviously a local hang out and that there were fewer tourist types compared to the old location at the Kahneeta Resort/Spa. First impression was not so good but we just ignored it and laughed that it was not the 'most friendliest' place. The whole time they were preparing our new cards they literally said not one word to us even when we spoke to them. As we approached the counter to request the new card the tribal members working did not speak to us. When we first arrived we needed a new players club card because the old casino cards are now invalid. Food is reasonably priced, however a pack of cigarettes costs $9.00. The new casino is very nice with alot more slots and tables. The new Indian Head Casino was opened after the old location at Kahneeta Resort/Spa was closed and along with the move there are some huge differences. Also, the grill doesn't have smoothies any more and that was the best part of the grill. Casino is OK, but won't be back to eat at the Cottonwood. New chef needed and some training for the staff. I think the waiter was new and had no personality at all, didn't really care if we got served or not. We finally got the salad after we were finished eating the dinner. I finally called over the manager and told him we had never gotten our salads and had no butter for the 'cold potato' and was informed that we would get a reduction on our bill. No butter, so we asked the waiter and he walked away, never to come back. Huh? Three of us ordered shrimp scampi with baked potatoes. I mentioned that we hadn't gotten our salads and the waiter said they were too busy in the kitchen.

After waiting about 20 minutes, we got our dinner, but no salads first.

We all ordered dinner with salads to start.

We have dined there two other times and the food and service were fine, but not this time. We dined last evening at the Cottonwood Restaurant.

Hotels near indian head casino